30 DAY MONEY BACK GUARANTEE
We, at Electro Motors Shop LLC, feel we offer the best bike that is great for all riders. This is why we feel confident that you'll love all the products we offer. We also understand how difficult it is to buy a ebike online. If you are not satisfied with your new bike, for any reason, you have thirty days to return the bike. No questions asked! If you are not satisfied with your new purchase, simply contact us at 1 504 290 4504 or email us at info@electromotorsshop.com and we'll help you with the return.
Please note: The End User is responsible for shipping the bike back to us. Please contact us for shipping options if you do not have any.
LIMITED 90 DAY WARRANTY (Frame* only)
We guarantee our bicycle frames* to be free of defects in materials and workmanship for the lifetime of the bicycle for the original owner, subject to the terms and conditions of this limited warranty.
If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced with the same or most nearly compatible frame then available. For frame replacement under the limited warranty, please contact us to initiate a warranty claim on your behalf. Frames must be returned for inspection at the customer’s expense and include a copy of the original and dated purchasing receipt. Please note: the fork is not part of the frame.
* Frame is defined as the main component of a bicycle, onto which wheels and other components are fitted.
To file a claim, us our Contact Page forum.
COMPONENT LIMITED WARRANTY
In addition to the frame warranty, we warranty all non-wear components for a period of 60 Day. Certain individual component warranties and local law may supersede this warranty policy.
This warranty is expressly limited to the repair or replacement of a defective component (other than frame), and is the sole remedy of the warranty. Labor costs beyond the Electro Motors Shop service department offers are the responsibility of the bicycle owner. Approved warranty replacement items are covered by the original warranty term, beginning from the purchase date of the complete bicycle. This warranty applies to the original retail purchaser of the bicycle and this is non-transferable. This warranty does not cover non-standard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of all bicycles and scooters.
CONDITIONS OF WARRANTY
This warranty only covers ebikes sold and use in the United States of America.
Your warranty does not cover: normal wear and tear, abuse, off-road riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to: accident, weather, misuse, abuse or neglect, modification of the bicycle, shipping damage or from anything other than normal and ordinary use of the bicycle. Also, not covered are any paint damage or rust.
A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.
The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorized by Electro Motors Shop LLC dealer. Such costs, if any, shall be borne by the original owner.
Wear items are defined as; tires, tubes, brake pads, brake and gear cables, wheels and housing, chains, gears, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.
Electro Motors Shop LLC is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.